Industry Leading Call Accounting & Reporting

The Power of Measured Results for Your Company

There has never been a better time in history for small and medium business owners to measure results with advanced analytics.  The same is the case in the voice and data communications industry where data can be constructed in a way that provides project managers and executive leadership measurable results from inbound and outbound call traffic.  Commonly referred to as call accounting, businesses can now discover the gaps are in their communication in real-time.  Whether it is long wait times, uninformed agents, or just consistent dropped traffic, companies can expose and eventually correct issues that call accounting exposes.

Taking Call Centers in Phoenix, Arizona to the Next Level

Until now, the call accounting industry has been one that has come with both great expense while also going through additional development to improve how analytics are constructed.  This development has led to one of the industry-leading, cutting edge yet affordable call accounting software platforms – Chronicall.

Chronicall is a platform created by Xima Software, an Avaya DevConnect partner.  Chronicall was created to meet the need for small and medium size companies who wanted a more inexpensive route without sacrificing performance, accuracy and ease-to-use.  With Chronicall, companies can track and monitor calls easier than ever while also utilizing and comparing data in past call history.  The best part is that it is very independent from miscellaneous external components often required from its call accounting competitors as it runs on any Java-compliant web browser.  Not only is it simple to use, it is easy to deploy and integrate as it requires no additional phone system configuration, which has often been a hidden cost for companies in the long run.

Better Exposure Leading to Higher Performance

With more companies scaling up to an official call center integration in-house, Xima Software’s Chronicall provides instant analysis of performance, even allowing measurable results hour by hour so that improvement can be made. Due to its measured results, it is one of the few elements that provide business owners and corporate executives a direct return on their technology investment. Not only does it expose gaps in communication for customers, it also allows project managers to track the performance and results of customer service and sales agents.

Highly Flexible, Very Affordable

In recent history, the significant problem with other call accounting software platforms is that while it has been able to collect extremely useful information, it fails in the sorting and rearranging category. With well over 40 vibrant report types, charts, and graphs, the most important data can be pulled and printed off in a matter of seconds. Furthermore, business owners are not charged for every report that is ran. These reports can also be viewed or saved in many standard formats, allowing for flexibility and compatibility for businesses.

Two Industry Titans in One Solution – Avaya IP Office and Xima Software’s Chronicall

Xima Software’s technology partnership with Avaya allows authorized business partners of Avaya, like K.C. Phone and Network Systems, to sell and implement Chronicall. Chronicall perfectly integrates with Avaya IP Office as a robust call history and reporting platform. Its features are designed to outperform traditional call accounting and reporting software as it provides more detail and more accurate information due to its direct connection to the phone system. From the moment a call is initiated until the moment the call is completely terminated, Chronicall measures every second. Every call can be expanded even to the exact details of the ring, talking, queue time, hold time, and transfers. It also accounts for conference call information, the agents that were involved via login, the hunt groups associated with the call, as well as any external properties involved along the way. All of this data can also be searched within the Chronicall database for the customer and rearranged for exported data.